Shipping policy
ReliefPro Shipping Policy
Last updated: August 29, 2026
This Shipping Policy explains order processing, shipping charges, delivery estimates, tracking, and delivery issues for purchases made through the official ReliefPro store.
ReliefPro currently accepts orders for delivery within the United States only.
Order processing
Orders are typically processed within 1–3 business days after payment is confirmed. Business days are Monday through Friday, excluding applicable holidays.
Processing time is separate from carrier transit time. Orders placed on weekends or holidays begin processing on the next business day.
You will receive a shipping-confirmation message with tracking information after your order has been prepared for shipment. Tracking may take up to 48 hours to begin showing movement after the carrier receives the package.
United States shipping rates
For eligible orders shipping within the United States:
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Orders below $84.99: $7.95 standard shipping
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Orders of $84.99 or more: free standard shipping
The current Both-Knees System qualifies for free standard U.S. shipping when its post-discount merchandise subtotal is $84.99 or more.
Shipping eligibility is based on the merchandise subtotal after product and order discounts and before applicable taxes. Shipping charges, if any, are shown at checkout before payment is completed.
Estimated United States delivery time
After the 1–3 business-day processing period, standard U.S. delivery is estimated to take 5–10 business days.
Delivery dates are estimates, not guarantees. Carrier delays, severe weather, holidays, address problems, and other events outside ReliefPro’s reasonable control can affect delivery time.
Order changes and cancellations
Contact ReliefPro through our Contact Us page as soon as possible if you need to change or cancel an order. We will attempt to accommodate requests made before fulfillment begins, but changes and cancellations are not guaranteed.
Once an order has entered fulfillment or shipped, the shipping address cannot be changed by ReliefPro and the order must be handled through the applicable delivery or return process.
Address accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout. Review apartment or unit numbers, postal codes, and contact information carefully before submitting an order.
If a package is returned because an address was incomplete, incorrect, refused, or undeliverable, contact us through the Contact Us page. Additional shipping charges may apply before the order can be resent. Original shipping charges are nonrefundable.
Tracking and delivery
Use the tracking link in your shipping-confirmation message to follow your order. Carrier scans and estimated dates may not update immediately.
If tracking shows no meaningful movement for seven business days, or the estimated delivery window has passed, contact us through the Contact Us page with your order number and the email address used at checkout so we can review the shipment.
If tracking shows a package as delivered but you cannot locate it:
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Confirm that the shipping address on the order is correct.
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Check around the delivery location and with other household members, neighbors, building staff, or mailroom personnel.
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Allow one additional business day because some carriers scan packages before final delivery.
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Contact the carrier using the tracking number.
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If the package still cannot be located, contact ReliefPro through our Contact Us page.
ReliefPro will review missing-delivery reports and assist with available carrier procedures. A replacement or refund is not automatic when carrier tracking confirms delivery to the address supplied at checkout.
Split shipments
Items in the same order may occasionally ship separately. If this occurs, you may receive more than one tracking number. You will not be charged additional shipping solely because ReliefPro divides an order into multiple shipments.
Damaged, defective, or incorrect orders
Inspect your order after delivery. If an item arrives damaged, defective, or different from what you ordered, contact ReliefPro through our Contact Us page as soon as possible. Include your order number, a description of the issue, and clear photographs of the item, packaging, and shipping label when appropriate.
Do not discard the product or packaging until we provide instructions. Confirmed damaged, defective, or incorrect orders are handled under the ReliefPro Returns and Refunds Policy, and ReliefPro covers authorized return shipping for those orders.
Unexpected shipping delays
If ReliefPro learns that an order cannot ship within the promised processing period, we will provide an updated estimate and any cancellation or refund option required by applicable law.
Returns
Shipping a product back to ReliefPro requires prior authorization. Do not mail a return to the address on the original shipping label. Review the ReliefPro Returns and Refunds Policy and contact us through the Contact Us page for instructions and the designated return address.
Original shipping charges are nonrefundable. Customers pay return shipping for ordinary 30-day guarantee returns. ReliefPro covers authorized return shipping for confirmed damaged, defective, or incorrect orders.
Contact
For shipping questions, use the Contact Us page and include your order number and the email address used at checkout.