ReliefPro 30-Day Money-Back Guarantee

Last updated: August 29, 2026

We want you to have time to use ReliefPro at home, learn the settings, and decide whether it belongs in your routine. Eligible ReliefPro purchases are protected by our 30-day money-back guarantee beginning on the date the order is placed.

How the guarantee works

To request a return under the guarantee, contact ReliefPro through our Contact Us page within 30 calendar days of your purchase. Include your order number and the email address used at checkout so we can locate your order and provide return instructions.

You may use ReliefPro normally during the guarantee period. A product does not need to be unopened to qualify, but it must be returned reasonably clean and sanitary, without damage caused by misuse, neglect, unauthorized modification, or use outside the product instructions.

Please return the ReliefPro wrap, controller, charging cable, and any other components originally included with the product. Original packaging is recommended but is not required.

Your refund

Once an eligible return is received and inspected, we will refund the product price actually paid to the original payment method. There is no restocking fee.

Original shipping charges are nonrefundable. Customers are responsible for return shipping on ordinary guarantee returns. We recommend using a trackable shipping service because ReliefPro is not responsible for return packages lost in transit.

If an order qualified for free outbound shipping, no outbound shipping charge will be deducted from the product-price refund.

Both-Knees System returns

To receive a full product-price refund for the Both-Knees System, both ReliefPro units and their included components must be returned.

If you return one unit and keep the other, the refund is calculated by subtracting the one-unit price in effect when your order was placed from the bundle price you paid. Under the current offer, a partial return from an $84.99 Both-Knees System results in a $35.00 product-price refund before any applicable tax adjustment.

Damaged, defective, or incorrect orders

If your order arrives damaged, defective, or incorrect, contact us through the Contact Us page as soon as possible. Include your order number, a description of the issue, and clear photographs when appropriate. If we confirm that the item arrived damaged, defective, or incorrect, ReliefPro will provide the applicable replacement or return instructions and cover the authorized return-shipping cost.

Refund timing

We will notify you after the return is received and inspected. Approved refunds are submitted to the original payment method within five business days. Your bank or payment provider may require additional time to post the refund to your account.

Exclusions

The guarantee does not cover:

  • Return requests submitted more than 30 calendar days after purchase

  • Products not purchased directly from the official ReliefPro store

  • Damage caused by misuse, neglect, accidents, unauthorized modifications, or use contrary to the product instructions

  • Products returned without major components originally included with the order

  • Return packages lost before reaching the designated return location

  • Digital products or complimentary digital materials

This guarantee is in addition to any rights that cannot be excluded under applicable consumer-protection law.

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