ReliefPro Returns and Refunds Policy

Last updated: August 29, 2026

This policy explains how returns, refunds, damaged orders, and bundle returns are handled for purchases made directly through the official ReliefPro store.

30-day return window

Eligible orders may be returned under the ReliefPro 30-Day Money-Back Guarantee. The 30-day period begins on the date the order is placed.

Your return request must be submitted within 30 calendar days of purchase. After your return is authorized, the package must be given to the return carrier within seven calendar days.

Starting a return

To begin a return:

1. Contact ReliefPro through our Contact Us page.

2. Provide your order number and the email address used at checkout.

3. Identify the item or items you want to return.

4. Wait for return authorization and the designated return address.

5. Package the approved items securely and ship them within seven calendar days of authorization.

Do not send a return to the address shown on the original shipping label, to a supplier, or to another address without authorization. Unauthorized returns may be delayed or may not be recoverable.

Return eligibility

ReliefPro may be used normally during the 30-day guarantee period. To qualify for a refund, returned products must be:

• From an order placed through the official ReliefPro store

• Included in a return request submitted within 30 calendar days of purchase

• Reasonably clean and sanitary

• Free from damage caused by misuse, neglect, accidental damage, unauthorized modification, or use contrary to the product instructions

• Returned with the wrap, controller, charging cable, and other major components originally included

Original packaging is recommended but is not required. We may request information about the return for quality-control purposes, but a customer is not required to report a particular result to qualify for an otherwise eligible guarantee return.

Return shipping

Customers are responsible for the cost of return shipping for ordinary guarantee returns. Return-shipping costs are nonrefundable.

Use a trackable shipping service and retain the receipt until your refund is completed. ReliefPro is not responsible for return packages that are lost, misdirected, or damaged before reaching the authorized return location.

ReliefPro covers authorized return shipping when we confirm that an item arrived damaged, defective, or incorrect.

Original shipping charges

Original shipping charges are nonrefundable. If an order qualified for free outbound shipping, no outbound shipping charge will be deducted from the product-price refund.

Both-Knees System and bundle returns

To receive a full product-price refund for a bundle, every ReliefPro unit included in that bundle must be returned with its major components.

Partial bundle returns are permitted. When a customer keeps part of a discounted bundle, the retained item is repriced at the one-unit price in effect when the bundle order was placed. The refund equals the bundle price paid minus the price assigned to the retained item.

For the current $84.99 Both-Knees System and $49.99 one-unit price:

• Return both units: refund the $84.99 product price paid

• Keep one unit and return one: refund $35.00

Applicable sales-tax adjustments are calculated separately through the original order.

Damaged, defective, or incorrect items

Inspect your order after delivery. If an item arrives damaged, defective, or different from what you ordered, contact us through the Contact Us page as soon as possible.

Include:

• Your order number

• A description of the problem

• Clear photographs of the item, packaging, and shipping label when appropriate

If the issue is confirmed, ReliefPro will provide the applicable replacement or return instructions and cover the authorized return-shipping cost. Do not discard the product or packaging until we provide instructions.

Refunds

We will notify you after an authorized return is received and inspected. If the return meets this policy, the product price actually paid will be refunded to the original payment method within five business days. There is no restocking fee.

Your bank, credit-card issuer, or other payment provider may require additional time to post the refund. If more than 10 business days have passed since ReliefPro confirmed that a refund was submitted, contact us through the Contact Us page.

Exchanges

For ordinary preference-based returns, the fastest option is to complete the approved return and place a new order. If an item arrived damaged, defective, or incorrect, contact us before placing another order so we can review the issue and provide the appropriate resolution.

Order cancellations

Contact us immediately if you need to cancel an order. We will attempt to cancel orders that have not entered fulfillment, but cancellation is not guaranteed. Once an order has entered fulfillment or shipped, it must be handled through the return process after delivery.

Items that cannot be returned

Returns are not accepted for:

• Products purchased from an unauthorized seller or another retailer

• Requests submitted after the 30-day period

• Products damaged through misuse, neglect, accidents, unauthorized modification, or use contrary to product instructions

• Returns missing major product components

• Digital products or complimentary digital materials

• Items identified as final sale before purchase, unless they arrived damaged, defective, or incorrect or applicable law requires otherwise

Applicable consumer rights

Nothing in this policy limits rights or remedies that cannot be excluded under applicable consumer-protection law.